Reaching for the stars
Your 5-star rating is the highest award for our team. Your rating helps us to keep improving our performance for you and other future guests.
Your honest feedback is important to us!
It shows us where there might be room for improvement, and offers us the chance to change things for the better. In addition, your rating will help other travelers to make an informed decision in their booking process. We would really appreciate it, though, if you could mention smaller issues personally on the spot, so we could try to fix the problems right away during your stay. We want our guests to enjoy their stay and to hopefully come back in the future!
Contentment is no Coincidence
Satisfied guests are important to the Hotel Kongress team. We are convinced that ratings are an essential source of information. For our hotel, as well as for future guests. In the next section, we would like to explain, why ratings are crucial and where you can share your experiences.
Why are ratings important?
1. Honest Feedback
Ratings offer honest feedback. What did you like? What could we improve in the future? Your constructive criticism is important to us. It will help us to enhance our service and offers and to make sure that your expectations are being exceeded.
2. Trust and transparency for future guests
Your rating is an important source of information for potential future guests. By sharing your experiences, you create a transparent image of Hotel Kongress and its service and offers. Thus, your rating will help future guests with their decision making while booking.
How to submit a rating?
Every rating is important. There are different ways to give us your opinion:
1. Hotel rating platforms
You can submit your rating via different hotel rating platforms, such as TripAdvisor, Booking.com or Google. These platforms reach many people and enable other travelers to benefit from your experiences.
2. Social Media
Use the power of social media to share your experiences. Create a post on Facebook, Twitter or Instagram and share your feedback with your friends and followers. Don’t forget to link Hotel Kongress.
Also, feel free to use the hashtag #weilzufriedenheitkeinzufallist in your post.
3. Personal Feedback
We love talking to you! If you want to share your experiences directly with us, please talk to the hotel staff at the reception. Let us know how you liked your stay. In a personal conversation praise is even more appreciated, and problems might be solved much quicker.
Our goal: Improving our service for you every single day.
When sharing your opinion, keep in mind:
In order to create a rating, that is helpful to other guests and shares your experience adequately, please take the following into consideration:
- Be honest and detailed:
Share your experiences in detail to create a better image for future guests.
- Be respectful:
Phrase your rating objectively and respectfully, if you share criticism. Constructive criticism is much more valuable than negative criticism.
- Stress peculiarities:
Emphasize the things you particularly enjoyed, like the friendly service, the good location, or the extensive breakfast buffet.
- Stay fair:
Ratings should be based on your personal experiences, not on prejudices or external factors. Thus, a rating of our hotel shouldn’t be influenced by bad weather, or a negative restaurant experience.
Please share your experience shortly after your stay. This way the information is up-to-date and relevant for potential guests.
Thank you very much in advance for your honest rating and your valuable feedback. With your help we will try to continually improve our service, and will create memorable stays for our future guests.
Your Hotel Kongress team